Support Strategies for School Software solutions @ EduOrbit™

It is important to understand that any product one opts for, should have a strong support system to handle routine queries and requirements.
There may be various low-cost solutions available in the market but they become a big pain in the long run due to a feeble support system. In the recent past, EduOrbit has come across many schools which were using some software provided to them at cheap prices but support was quite feeble. Due to which the school staff could not use it properly and fixed time-line driven academic year goes without automation and teachers have to do a lot of manual work at the end point of time.

Having understood that, EduOrbit comes with unique support strategy which is not just an "on-call support" but its regular meetings with its users proactively helps it to be widely acceptable solution and makes it No.1 choice in the specified field. Following are few excerpts which may help you to know the level of support system we offer.

Support Strategies Followed at EduOrbit:
1. In-depth discussion with school management before system implementation
2. One dedicated resource person for every 1000 student strength
3. Immediate response for Critical issues (Tickets raised with Critical also reaches to MD @ Orbit9)
4. All-panel meet with School's staff every quarter to understand their suggestions/queries
5. Free upgrades whenever or whatever regularized by CBSE Board.

To sign up, please visit us at www.eduorbit.co.in